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How We Handle Your Account Information

We collect what we need to run your account, verify your wallet transactions, and keep the platform secure. This policy explains what we gather, how we use it, and the control you have over your information.

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7555 det How We Handle Your Account Information
DATA PRACTICES

How We Protect and Use Your Information

We built our data practices around the reality of mobile gaming in Bangladesh—quick wallet deposits, secure logins, and minimal friction when you want to play. Here's what happens behind the scenes to keep your account and transactions safe.

Collection and Use

We collect your mobile number, wallet identifiers, session data, and game history to run your account, verify bKash or Nagad deposits, process withdrawals, and troubleshoot support cases. We don't ask for more than we need.

Storage and Security

Account data sits on secure servers with encrypted connections. Payment details pass through third-party processors certified for financial transactions. We log access to sensitive records and review unusual patterns to catch unauthorized attempts early.

Cookies and Tracking

Essential cookies keep you logged in and remember your language. Analytics cookies help us see which games get the most play and where the lobby slows down. You can block optional cookies in your browser without losing core account features.

Your Rights

Where local law grants data-access rights, you can request a copy of your information, ask us to correct errors, or close your account and request deletion. Contact support with your request and we'll walk you through the verification steps.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review the information we hold, ask us to correct a detail, or submit a data request, our support channels are open. We handle privacy questions the same way we handle wallet or account issues—direct and without delay.

Live Chat Open the chat icon in the bottom corner of any page and tell the agent you have a privacy question. They can pull up your account, confirm your identity, and start the request process right away.
Email Support Send your data request or privacy question to our support email. Include your registered mobile number so we can match your account and respond securely. Expect a reply within one business day.
Account Settings Log in and head to account settings to review the information we store, update your mobile number or wallet details, and manage cookie preferences. Most profile changes take effect immediately.

Common Questions About Your Data

We collect your mobile number, a password, and the wallet details you provide for deposits. When you fund via bKash, Nagad or Rocket, the payment processor shares transaction identifiers so we can credit your account.

We share transaction data with payment processors to clear deposits and withdrawals, and we may share account records with regulators if required by law. We never sell your information to advertisers or data brokers.

We archive closed-account records for the period required by financial record-keeping rules in eligible regions, typically a few years. After that window, we delete identifiable information and keep only anonymized transaction logs.

Yes, where local law grants that right. Contact our support team with your registered mobile number, verify your identity, and we'll send you a summary of your account information, transaction history, and session logs.

Essential cookies keep your session active and remember your language preference. Analytics cookies track which games you open and how long you stay in the lobby, helping us improve load times and game placement.

Change your password immediately through account settings, then contact support via live chat or email. We'll review recent login activity, flag suspicious sessions, and help you secure your wallet balance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.